Terms & Conditions

Eagles Consultancy Ltd is an independent education and training provider registered in England and Wales (Company No. 06679151). Throughout these Terms & Conditions, “we”, “our” and “us” refer to Eagles Consultancy Ltd.

We deliver funded and commercial training, qualifications, assessments, consultancy and professional development to individuals, employers, schools, nurseries and other organisations across the UK.

These Terms & Conditions apply unless we have agreed separate written contractual terms with you.

Places are subject to availability and, where applicable, meeting any published entry requirements or funding eligibility criteria.

You are responsible for ensuring that the information you provide during enrolment is accurate and complete. We may request evidence to confirm your identity, eligibility or prior qualifications where required.

We reserve the right to refuse or withdraw an enrolment where information provided is materially inaccurate or where programme requirements are not met.

Some of our courses are fully funded through government or other funding programmes.

Where funding applies, learners must satisfy the relevant eligibility requirements and complete any required enrolment documentation.

If funding eligibility cannot be confirmed, or funding is withdrawn due to inaccurate information or non-compliance with funding rules, we may be unable to continue your place or may require payment of the applicable course fee where permitted by the funding rules.

Learners are expected to attend scheduled sessions, complete required learning activities and actively engage with their programme.

Where a learner repeatedly fails to attend or engage without informing us, we may withdraw them from the programme after reasonable attempts to make contact and provide support.

Course duration and completion

Each course has a stated duration or expected completion date. Learners are responsible for completing all required learning, assessment and administrative activities within that period.

Access to teaching, learning materials, online platforms and tutor support may end when the agreed course duration expires.

Completion of learning activities does not automatically guarantee achievement of the qualification. All required assessments, evidence and verification processes must also be completed.

Course extensions

Where a learner is unable to complete a course within the agreed duration, we may offer a course extension at our discretion.

Extensions are subject to availability, programme requirements and payment of any applicable extension fee. The duration and cost of the extension will be confirmed before it is agreed.

We are not required to provide an extension where the course, qualification, funding arrangement or learning platform is no longer available, or where the learner has failed to engage with the programme.

Expiry of access

Unless an extension has been agreed in writing, access to course materials, online learning platforms, tutor support and assessment services may be removed when the course duration ends.

Any unfinished work may no longer be accepted after access has expired. Learners should download any materials they are permitted to retain before their access ends.

Funded course non-completion

Learners enrolled on a funded course must complete the programme within the agreed course duration and meet all attendance, participation and evidence requirements.

Where a learner does not complete the course, repeatedly fails to engage or does not respond to reasonable contact attempts, we may withdraw the learner from the programme.

A withdrawal or administration fee may be charged where this was clearly explained before enrolment and is permitted under the relevant funding rules. Any fee will reflect the reasonable administrative costs or financial loss arising from the withdrawal and will not be used as a penalty.

The amount of any applicable withdrawal fee will be stated in the course information, learner agreement or enrolment documentation.

Learners must behave respectfully and follow reasonable instructions, safeguarding arrangements, health and safety rules and acceptable-use requirements. Serious misconduct, harassment, threats, discrimination, fraud or unsafe behaviour may lead to suspension or withdrawal from the programme.

We may make reasonable changes to dates, tutors, venues, delivery methods or course content. We will give as much notice as reasonably possible and aim to avoid any material disadvantage.

Academic integrity

We take academic integrity seriously. All work submitted for assessment must genuinely represent the learner’s own knowledge, understanding and competence.

Suspected plagiarism, collusion, impersonation, fabricated evidence, unauthorised use of artificial intelligence or other academic malpractice may be investigated under our academic malpractice procedures and any applicable awarding-organisation requirements.

Use of artificial intelligence

Artificial intelligence (AI) tools may only be used where permitted by your tutor or the assessment requirements.

You remain responsible for ensuring that any work submitted accurately reflects your own understanding and complies with the rules of the qualification. Submitting AI-generated work as entirely your own may be treated as academic misconduct.

Possible outcomes

We may require work to be resubmitted, reject assessment evidence, suspend assessment, report the matter to the awarding organisation or withdraw the learner from the course, depending on the seriousness of the matter.

Where a learner is withdrawn from a paid course because serious or repeated academic malpractice has been established, no refund will normally be provided for services already delivered or costs already incurred. This does not affect any statutory rights the learner may have.

Decision-making and appeals

Decisions relating to academic malpractice will be made reasonably and proportionately, taking account of the available evidence, the seriousness of the conduct, any previous concerns and the requirements of the relevant awarding organisation.

Learners will normally be informed of the concern and given an opportunity to respond before a final decision is made. Learners may challenge the decision through the applicable appeals or complaints procedure.

Assessment decisions are made against the standards and requirements of the relevant qualification or programme. Completion and certification depend on meeting all required learning, assessment, identity, evidence and administrative requirements.

Certificates may be subject to internal quality assurance, external verification and processing by an awarding organisation. We cannot guarantee a pass, a particular grade, employment, progression or a certificate by a specific date.

Tell us as early as possible about any support need or requested reasonable adjustment. Adjustments must remain consistent with assessment rules and cannot remove the requirement to demonstrate the relevant knowledge, understanding or competence.

Any course or service fee, payment date and payment method will be confirmed before purchase or set out in a separate written agreement. Fees must be paid when due. We may pause access to a paid service while an undisputed overdue amount remains unpaid.

If you are purchasing a course as a consumer, you may have legal cancellation rights under the Consumer Contracts Regulations where applicable.

Requests to cancel should be made in writing.

Refunds will be considered in accordance with the stage of delivery, work already completed and any applicable legal rights.

Where we cancel a course and cannot offer a suitable alternative, any fees paid for the affected service will normally be refunded.

Unless otherwise stated, all course materials, learning resources, documents, branding and website content remain the intellectual property of Eagles Consultancy Ltd or our licensors.

Materials are provided for your personal learning or agreed organisational use and must not be copied, distributed or commercially reused without our written permission.

We will always provide our services with reasonable care and skill.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, we are not responsible for indirect or consequential losses arising from the use of our services.

An organisation placing a booking confirms that the person doing so has authority to act for it. The organisation is responsible for providing accurate information, suitable access to learners or staff, a safe delivery environment and any agreed facilities or equipment.

The scope, timetable, price, deliverables and responsibilities for consultancy or commissioned work will normally be set out in a proposal, booking confirmation, purchase order or service agreement. Those agreed documents form part of the contract.

Each party must protect confidential information received through the service and use it only for the agreed purpose, unless disclosure is required by law, safeguarding duties, a regulator or an awarding organisation.

Personal information is handled in accordance with our Privacy Notice and applicable data-protection law.

The following policies form part of your relationship with Eagles Consultancy Ltd where relevant:

• Privacy Notice
• Safeguarding Policy
• Complaints Procedure
• Appeals Procedure
• Equality, Diversity & Inclusion Policy
• Accessibility Statement
• Acceptable Use Policy

We may update these Terms from time to time. The terms in force when a booking is accepted will normally apply to that booking unless a change is required by law, regulation, funding rules or an awarding organisation. We will explain any material change that affects an existing service.

Please contact us first if something goes wrong so that we can try to resolve it through our complaints process.

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless consumer protection law provides otherwise.