Eagles Consultancy Ltd Privacy Notice

This privacy notice informs you of how Eagles Consultancy Ltd processes, stores, and shares your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

As a training provider, we are required to collect and manage personal data to meet statutory and regulatory obligations. This notice outlines our legitimate reasons for processing your data, our commitment to data protection, and your rights regarding the data we hold.

1. Types of Personal Data We Collect

We collect and process the following categories of data:

  • Personal Information: Name, address, date of birth, national insurance number.

  • Characteristics: Gender, first language, nationality, country of birth.

  • Educational Information: Predicted grades, achieved grades, learning support needs.

  • Eligibility Information: Household information, income, and benefits to determine your eligibility for funding.

  • Sensitive Data: Ethnicity, sexual orientation, religious beliefs, disabilities, medical conditions, criminal convictions, safeguarding information.

This data helps us provide relevant support for health, well-being, and individual needs. For some courses, a DBS check may be required, and we may need to share this data with relevant organizations for statutory purposes.

2. How We Use Your Data

Your data will be used for lawful, legitimate purposes such as:

  • Internal Development: Improving service delivery and quality assurance.

  • Regulatory Requirements: Sharing data with relevant authorities, including the Department for Education (DfE), for compliance with statutory requirements.

  • Research and Feedback: Collecting feedback to improve our services.

We will not share your personal data for marketing purposes, nor will we transfer your data outside the European Economic Area (EEA) without your consent.

3. Sharing Your Data

We may share your data with trusted third parties to meet our obligations, including:

  • Data processors who act on our behalf (e.g., IT providers, learning platforms).

  • Health and well-being support organizations.

All third parties are required to comply with data protection laws and maintain strict security protocols.

4. Data Retention

We will retain your data for the legally required period:

  • Regulatory Data: Held until 2030 in line with DfE requirements.

  • Non-Regulatory Data: Any personal data used for marketing or research will be securely destroyed once no longer needed.

5. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the data we hold about you. This request should be made in writing to our Data Protection Officer.

  • Right to Rectification: You have the right to correct any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You can request the deletion of your data under certain conditions.

  • Right to Object: You can object to processing in certain circumstances, including the use of your data for direct marketing.

Requests must be submitted to our Data Protection Officer, and we will respond within 20 working days.

6. Data Protection Officer (DPO)

If you have any questions about how we process your data or wish to exercise your rights, please contact our Data Protection Officer at:

Eagles Consultancy Ltd
21A Bore Street
Lichfield, Staffordshire
WS13 6LZ
Email: charlotte@eaglesconsultancy.co.uk

7. How We Protect Your Data

We are committed to ensuring that your data is secure. We use appropriate technical and organizational measures to prevent unauthorized access, disclosure, or destruction of personal data. This includes secure storage systems for both paper and electronic records.

8. Data Breaches

In the event of a data breach, we will follow company procedures to inform you of the breach in compliance with data protection regulations. We will notify the relevant authorities if necessary.

9. Complaints

If you are unhappy with how we handle your personal data, you can file a formal complaint with our Data Protection Officer. If you are not satisfied with our response, you have the right to escalate the matter to the Information Commissioner’s Office (ICO).

ICO Contact Information
Website: www.ico.org.uk
Telephone: 0303 123 1113